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St. Martin's Press
March 2012
On Sale: February 28, 2012
288 pages
ISBN: 1250002737
EAN: 9781250002730
Kindle: B004K1ERXQ
Paperback / e-Book
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Non-Fiction
"New York City's top concierge gives up a keyhole view into
the luxe hotel rooms, private dining and dressing rooms of
the ridiculous, rich and demanding "Michael Fazio is the
ultimate behind-the-scenes support man. Want two orchestra
tickets to the Broadway musical that just won the Tony? Call
Fazio. How about an upgrade to first class on an overbooked
overnight flight to Tokyo? Call Fazio. Or a roomful of fresh
hydrangeas--in winter? That's right. Call Fazio. From his
early start as the harried and neglected personal assistant
to a typical L.A. casting agent, Fazio took what he learned
there and moved into concierge work at New York City's
Intercontinental Hotel, where he was eventually able to
parlay his services into a large and successful business of
his own. In "Concierge Confidential, "Fazio reveals the
behind-thescenes madness that goes into getting the rich and
famous what they want, and shares some great insider
knowledge on how to get access to the unattainable without
making the concierge, waiters and other service people
crazy. A few of Fazio's tips include: - When and how much to
palm in tips - How to get a seat or ticket to the hottest
thing in town - How to avoid being labeled a rube the minute
you walk through the door - How you can become your favorite
store or restaurant's most beloved customer - And much more
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