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CONCIERGE CONFIDENTIAL
By: Michael Fazio
The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen
St. Martin's Press
February 2011
On Sale: February 1, 2011
288 pages
ISBN: 0312643764
EAN: 9780312643768
Hardcover
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Non-Fiction
New York Cityโs top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeasโin winter? Thatโs right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York Cityโs Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazioโs tips include: โข When and how much to palm in tips โข How to get a seat or ticket to the hottest thing in town โข How to avoid being labeled a rube the minute you walk through the door โข How you can become your favorite store or restaurantโs most beloved customer โข And much more
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