Lou is the main character and a busy business man, always in a hurry. The reader might not like this character instantly, however, that is that author's intention. He never seems to have much time for his family and they are slowly slipping into a lower priority position all the time.

Gabe is a homeless man who Lou decides to help, quite randomly. There was no real reason, it just happened. What happens after this event changes Lou's life. Gabe's aid in Lou's overall life and decisions is huge, the effect is immediately obvious. Gabe will be very likable to the reader, he can be smart, kind, and guiding. Lou will be slightly angry when it seems like his family really takes to Gabe.

The book takes off rather quickly, in the first couple of chapters and picks up from there. The characters, for the most part, are easy to relate to and enjoy. The events are fast-paced and interesting.