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Green Angel Media, LLC
June 2008
On Sale: May 30, 2008
163 pages
ISBN: 0980084873
EAN: 9780980084870
Paperback
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Non-Fiction
Winner, Grand Prize Integrity Award, 2010 International Book
Awards! We all make mistakes in life, at home and at
work. We hurt others by lying, procrastinating, breaking our
promises, or by saying something unkind to someone
else.
The secret, when you make a mistake, is to
apologize, but many people do not know when or how to say
they are sorry. Unless you are prepared to change jobs on a
regular basis, and replace your friends or even your spouse
every few years, learning how to apologize is an essential
skill at work, at home, and in life. This book will help you
do just that.
In The Art of the Apology: How to
Apologize Effectively to Practically Anyone, written by
attorney and ethics expert Lauren Bloom, you will
learn:
-- The Six Essential Elements of an Effective
Apology
-- The Best Timing for Your Apology
-- How
to Apologize at Work, and to Your Loved Ones
--
Apologizing to Clients and Customers and Why Your Lawyer May
Tell You Not To!
-- The 12 Most Common Ways to Botch an
Apology
-- What You Should Do When You Can't
Apologize
-- What to Do When You ve Really Blown It
-- How to Accept an Apology
-- How to Create an
Apology-Friendly Workplace Bloom's straightforward
apology advice and practical guidance will help you make
more effective apologies whenever you need to do so. The Art
of the Apology is destined to become a classic reference for
business and personal etiquette.
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