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Send, September 2008
Hardcover
Send, April 2007
Hardcover
Why People Email So Badly And How To Do It Better, Revised Edition
Knopf
September 2008
On Sale: September 2, 2008
288 pages
ISBN: 0307270602
EAN: 9780307270603
Hardcover
Add to Wish List
Self-Help
Send-the classic guide to email for office and home and an
instant success upon its original publication-has become
indispensable for readers navigating the impersonal, and
often overwhelming, world of electronic communication. Filled with real-life email success (and horror) stories and
a wealth of entertaining examples, Send reveals the hidden
minefields and pitfalls of email. It provides clear rules
for handling all of today's thorniest email issues, from
salutations and subject lines to bcc's and emoticons. It explains when you absolutely shouldn't send an email and
what to do when you've sent (in anger or in error) a
potentially career-ending electronic bombshell. And it
offers invaluable strategies to help you both better manage
the ever-increasing number of emails you receive and improve
the ones you send. In this revised edition, David Shipley
and Will Schwalbe have added fresh tales from the digital
realm and a new afterword-"How to Keep Email from Taking
Over Your Life," which includes sage advice on handheld
etiquette. Send is now more essential than ever, a wise and
witty book that every businessperson and professional should
read and read again.
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