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Also by Donna Flagg:

Surviving Dreaded Conversations, December 2009
Paperback / e-Book

SURVIVING DREADED CONVERSATIONS
By: Donna Flagg

How To Talk Through Any Difficult Situation At Work

McGraw-Hill
December 2009
On Sale: November 27, 2009
224 pages
ISBN: 0071630252
EAN: 9780071630252
Kindle: B002XLYONI
Paperback / e-Book
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Self-Help Organization | Non-Fiction

The essential guide for managers andprofessionals dealing with difficultworkplace conversations. Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face to face conversationswe all encounter in our office. Whether its firing an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy to memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

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Marketplace - PRI - June 5, 2013