teaches you how to say "no" to just about anybody--and everybody--friends, family, bosses, and co-workers-- without starting your guiltmeter running. Insights and tips help you understand why you have trouble saying "no" and move beyond what ranges from mildly annoying to a crippling inability. It inoculates you against the "Yes"-disease and offers the courage to refuse and the knowledge and know-how to remain steadfast in that decision in the face of another person's power, influence, bullying, or disappointment-- whether real or perceived.
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