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RIDER OF DRAGONS
📚 New Books This Week 📰 Latest News 🎪 Reader Games

JUST SAY YES!: EXTREME CUSTOMER SERVICE...HOW TO GIVE IT! HOW TO GET IT!
By: Philip R. Nulman

Provides a guide to extreme customer service with practical advice and real-life case studies that highlight the methods necessary to keep existing customers happy and find new ones.

Career Press
February 2000
190 pages
ISBN: 1564144208
Trade Size (reprint)
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The O'Reilly Factor - November 9, 2005