JUST SAY YES!: EXTREME CUSTOMER SERVICE...HOW TO GIVE IT! HOW TO GET IT! By: Philip R. Nulman
Provides a guide to extreme customer service with practical advice and real-life case studies that highlight the methods necessary to keep existing customers happy and find new ones.
Career Press
February 2000
190 pages ISBN: 1564144208 Trade Size (reprint) Add to Wish List