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JUST SAY YES!: EXTREME CUSTOMER SERVICE...HOW TO GIVE IT! HOW TO GET IT! By: Philip R. Nulman
Provides a guide to extreme customer service with practical advice and real-life case studies that highlight the methods necessary to keep existing customers happy and find new ones.
Career Press
February 2000
190 pages ISBN: 1564144208 Trade Size (reprint)
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Non-Fiction
 Media BuzzThe O'Reilly Factor - November 9, 2005
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