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Delivering Happiness
Tony Hsieh
Grand Central Publishing
June 2010
On Sale: June 7, 2010
272 pages
ISBN: 0446563048
EAN: 9780446563048
Hardcover
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Self-Help
- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire
company-not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running
a business
- Help employees grow-both personally and professionally
- Seek to change the world
- Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at
Zappos, the online retailer that's doing over $1 billion in
gross merchandise sales annually. After debuting as the
highest-ranking newcomer in Fortune magazine's annual
"Best Companies to Work For" list in 2009, Zappos was
acquired by Amazon in a deal valued at over $1.2 billion on
the day of closing.
In DELIVERING HAPPINESS, Zappos
CEO Tony Hsieh shares the different lessons he has learned
in business and life, from starting a worm farm to running a
pizza business, through LinkExchange, Zappos, and more.
Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how
a very different kind of corporate culture is a powerful
model for achieving success-and how by concentrating on the
happiness of those around you, you can dramatically increase
your own.
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