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Holding People Accountable for Results the Positive, Principled Way
Portfolio
August 2009
On Sale: August 11, 2009
272 pages
ISBN: 1591842581
EAN: 9781591842583
Hardcover
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Self-Help Money
A simple, proven approach to improve accountability and
your company’s bottom line. The economy crashes, the government misfires, businesses
fail, leaders don’t lead, managers don’t manage, and the
people we count on for the results that affect our own
performance don’t follow through, leaving us asking, “How
did that happen?” All the surprises caused by a lack of personal
accountability plague almost every organization today, from
the political arena to every large and small business. How
Did That Happen? offers a proven way to eliminate these
nasty surprises, gain an unbeatable competitive edge, and
enhance performance by holding others accountable the
positive, principled way. As the experts on workplace accountability and authors of
The Oz Principle, the classic book on personal
accountability, Roger Connors and Tom Smith now tackle the
next crucial step everyone can take, whether as a manager,
supervisor, CEO, or individual performer: creating greater
accountability in all the people on whom you depend. Connors and Smith have spent decades implementing their
approach to creating greater accountability in some of the
world’s most admired companies. Through hundreds of
successful client applications, they have proven that
organizational accountability can be the single most
important factor in ensuring a company’s success. Now, they
present the Accountability Sequence, a systematic and
sensible approach that includes two essential components:
The Outer Ring, which reveals how to establish expectations
and positive accountability connections with everyone in
the Expectations Chain. The Inner Ring, which shows how to
manage unmet expectations when people fail to deliver and
thereby reverse the misfortune of missed results. Using case studies, practical models, and self-assessments,
the authors make it possible for anyone to install
accountability as a central part of their daily work, their
team’s efforts, or an overall corporate culture—and, in
turn, increase profits and generate better results.
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