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The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results
Hyperion
March 2008
On Sale: March 4, 2008
288 pages
ISBN: 1401322379
EAN: 9781401322373
Hardcover
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Self-Help | Non-Fiction
In Hug Your Customers, Jack Mitchell showed business
readers how to keep their customers happy--and their profits
booming. In Hug Your People, he elaborates on his big
secret: hiring, motivating and keeping your biggest asset,
great employees!
"Giving great personalized
customer service has always been the foremost goal in my
family, but one thing we never lose sight of is that you
can't possibly deliver great service if you don't treat your
own associates right." So says Jack Mitchell, CEO of his
family's astoundingly successful chain of clothing stores.
In Hug Your People, he shares his secrets for
creating happy employees, secrets as simple as they are
revolutionary:
Be NICE to them (and hire nice
people to begin with)
TRUST them (they deserve it
and will work even harder and smarter to continue to earn
that trust)
Instill PRIDE in them (they are more
productive when they are proud of their work)
INCLUDE them (since you can't do it alone)
Generously RECOGNIZE them (and not only with money--but
don't be chintzy, either)
Hug Your People is
filled with real stories about real people. Jack offers his
principles on "hugging" your associates--whether they are
the sales team, the cleaning staff, the delivery people, the
backroom financial wizards, the marketing and advertising
departments, or outsourced staff. Hug Your People is
just what today's employees and managers need.
"Positive people power is fundamental to the overall success
of any business." --Jack Mitchell
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