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The Consumer's Guide to Getting What You Paid for
Ten Speed Press
August 2006
On Sale: August 15, 2006
220 pages
ISBN: 1580087620
EAN: 9781580087629
Paperback
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Self-Help
Every four seconds unsuspecting consumers are bamboozled, shafted, or duped by companies of all sizes. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a logical and assertive five-step plan to convince companies to keep their word and do the right thing.
 Media BuzzCBS Sunday Morning - February 24, 2008
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