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Building a Civilized Workplace and Surviving One That Isn't
Warner
March 2007
On Sale: February 22, 2007
224 pages
ISBN: 0446526568
EAN: 9780446526562
Hardcover
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Non-Fiction
Today's deluge of business books exhaustively addresses
problems with leadership, corporate strategy, sales,
budgeting, incentives, innovation, execution, and on and on.
But scant attention is devoted to a problem that plagues
every workplace: Assholes. In a landmark Harvard Business
Review essay, Stanford Professor Robert Sutton showed how
assholes weren't just an office nuisance, but a serious and
costly threat to corporate success and employee health. In
his new book, Sutton reveals the huge TCA (Total Cost of
Assholes) in today's corporations. He shows how to spot an
asshole (hint: they are addicted to rude interruptions and
subtle putdowns, and enjoy using "sarcastic jokes" and
"teasing" as "insult delivery systems"), and provides a
"self-test" to determine whether you deserve to be branded
as a "certified asshole." And he offers tips that you can
use to keep your "inner jerk" from rearing its ugly head.
Sutton then uses in-depth research and analysis to show how
managers can eliminate mean-spirited and unproductive
behavior (while positively channeling some of the virtues of
assholes) to generate an asshole free--and newly
productive--workplace. Enlightening case studies include an
analysis of how Google's "don't be evil" maxim helped launch
the company to unprecedented early growth, how JetBlue and
Southwest Airlines "fire" passengers who demean their
employees, and how a "belligerent" e-mail from Cerner CEO
Neal Patterson made his company's stock plunge 22% in three
days (and how his graceful apology helped the stock bounce
back).
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