One Night at the Call Center
On Sale: May 1, 2007
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Press 1 for technical support.
Press 2 for broken hearts.
Press 3 if your life has totally crashed. . . .
Six friends work nights at a call center in India,
providing technical support for a major U.S. appliance
corporation. Skilled in patience–and accent management–they
help American consumers keep their lives running. Yet
behind the headsets, everybody’s heart is on the line.
Shyam (Sam to his callers) has lost his self-confidence
after being dumped by the girl who just so happens to be
sitting next to him. Priyanka’s domineering mother has
arranged for her daughter’s upscale marriage to an Indian
man in Seattle. Esha longs to be a model but discovers it’s
a horizontal romp to the runway. Lost, dissatisfied Vroom
has high ideals, but compromises them by talking on the
phone to idiots each night. Traditional Radhika has just
found out that her husband is sleeping with his secretary.
And Military Uncle (nobody knows his real name) sits alone
working the online chat.
They all try to make it through their shifts–and maintain
their sanity–under the eagle eye of a boss whose ego rivals
his incompetence. But tonight is no ordinary night. Tonight
is Thanksgiving in America: Appliances are going haywire,
and the phones are ringing off their hooks. Then one call,
from one very special caller, changes everything.
2 comments posted.
Re: One Night at the Call Center
Hi i have read the whole book .It was a nice book. The title of the book make it more interesting. I found the book more amazing.It seems to me like i was also a part of the story. The book tells us that it is not easy to be in any part of a job and a boss like BAKSHI.
I have also applied some thoughts into my life.
My name is Vikas
Contact No 09855205637
(Vikas Singal 7:22am May 28, 2008)
I have read this book -- and I have to tell you. I much prefer the book HANDLE TIME by Lincoln Park to this book. I was not prepared for the amount of slights against Americans laced throughout this book. I also felt that it was boring and robotic. Maybe Indians can relate to ONE NIGHT, but if you are from the United States, you will, hands-down, prefer to read about the American call center experience in the pages of HANDLE TIME.
(Denise Douglas 7:51pm October 22, 2008)
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