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Emotion in the New Workplace
Random House
April 2011
On Sale: March 29, 2011
241 pages
ISBN: 1400067979
EAN: 9781400067978
Hardcover
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Self-Help
How often have we heard “It’s nothing against you, it’s not
personal—it’s just business”? But in fact, at work
it’s never just business—it’s always personal.
In this groundbreaking look at what’s really going
on from 9 to 5—the crying, yelling, and bullying, as well as
the friendship and laughter borne of creative
collaboration—journalist and former corporate executive Anne
Kreamer shows us how to get rational about our emotions, and
provides the necessary new tools to flourish in an
emotionally charged workplace. With women now
the majority of the workforce and the lines between office
and personal life blurring as never before, the dynamics of
work have shifted profoundly. It’s Always Personal
combines the latest information on the intricacies of
the human brain, candid stories from employees, and the
surprising results of two new national surveys, reported
here for the first time, which reached out to workers from
all walks of life about their emotions on the job.
Both timely and crucial, It’s Always Personal
also reveals
• a neurological
understanding of the six main emotional flashpoints: anger,
fear, anxiety, empathy, joy, and crying
• an exploration
of why we as a society self-defeatingly regard displays of
emotion in the workplace as shameful, and how the different
emotional rules applied to men and women affect our modern
notions of gender equality
• evidence that suppressing
emotions can actually have a negative impact on companies’
bottom lines
• a step-by-step guide for identifying your
emotional type: Spouter, Accepter, Believer, or Solver, with
appropriate tactics for dealing with that style in a complex
work environment
• Emotion Management Toolkits that
provide the means to cope with specific emotionally
challenging situations An innovative study of gender,
emotion, and power, It’s Always Personal is an
essential companion for everyone—managers and employees
alike—navigating the often confusing and challenging
realities of the contemporary workplace.
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