Shyam and his five friends who work at an Indian call
center find out one evening when everything in their lives
seems to go wrong. Shyam is distraught about his ex-
girlfriend Priyanka's newly arranged marriage plans, while
she can't quite believe she's agreed to marry a complete
stranger in under a month. His best friend Vroom is
convinced that the call center will be shut down any day
and that everyone will lose their jobs. Rhadhika is
struggling to be the perfect daughter-in-law and wife in a
traditional Indian household, while missing her old life
before her marriage. Modeling agencies won't even look at
Esha, while all she wants to be is on the cover of a
magazine. And finally, the most stoic of the bunch,
Military Uncle is trying to make amends with his estranged
son, but keeps getting shut down despite his best efforts.
All it takes is one evil boss, a sense of utter
hopelessness and a drunk driving accident for God to give
them the wake up call they've all been waiting for. Are one
near-death experience and a heavenly wake-up call enough to
turn their lives around?
Chetan Bhagat's second novel has an interesting
premise, but gets mired down with a flippant tone and a
rushed timeline. Reminiscent of the angst that character
Rob Gordon suffers over his ruined relationships in Nick
Hornby's HIGH FIDELITY, ONE NIGHT AT THE CALL CENTER
straddles the line between Lad Lit and a novel peppered
with black humor. Overtones of hatred towards the United
States and the constant insulting of "stupid Americans"
make a bitter pill for U.S. readers to swallow.
Six friends work nights at a call center in India,
providing technical support for a major U.S. appliance
corporation. Skilled in patience–and accent management–they
help American consumers keep their lives running. Yet
behind the headsets, everybody’s heart is on the line.
Shyam (Sam to his callers) has lost his self-confidence
after being dumped by the girl who just so happens to be
sitting next to him. Priyanka’s domineering mother has
arranged for her daughter’s upscale marriage to an Indian
man in Seattle. Esha longs to be a model but discovers it’s
a horizontal romp to the runway. Lost, dissatisfied Vroom
has high ideals, but compromises them by talking on the
phone to idiots each night. Traditional Radhika has just
found out that her husband is sleeping with his secretary.
And Military Uncle (nobody knows his real name) sits alone
working the online chat.
They all try to make it through their shifts–and maintain
their sanity–under the eagle eye of a boss whose ego rivals
his incompetence. But tonight is no ordinary night. Tonight
is Thanksgiving in America: Appliances are going haywire,
and the phones are ringing off their hooks. Then one call,
from one very special caller, changes everything.
I have read this book -- and I have to tell you. I much prefer the book HANDLE TIME by Lincoln Park to this book. I was not prepared for the amount of slights against Americans laced throughout this book. I also felt that it was boring and robotic. Maybe Indians can relate to ONE NIGHT, but if you are from the United States, you will, hands-down, prefer to read about the American call center experience in the pages of HANDLE TIME. (Denise Douglas 7:51pm October 22, 2008)