The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen
St. Martin's Press
On Sale: February 1, 2011
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New York City’s top concierge gives up a keyhole view into
the luxe hotel rooms, private dining and dressing rooms of
the ridiculous, rich and demanding
Michael Fazio is the ultimate behind-the-scenes support man.
Want two orchestra tickets to the Broadway musical that just
won the Tony? Call Fazio. How about an upgrade to first
class on an overbooked overnight flight to Tokyo? Call
Fazio. Or a roomful of fresh hydrangeas—in winter? That’s
right. Call Fazio. From his early start as the harried and
neglected personal assistant to a typical L.A. casting
agent, Fazio took what he learned there and moved into
concierge work at New York City’s Intercontinental Hotel,
where he was eventually able to parlay his services into a
large and successful business of his own.
In Concierge Confidential, Fazio reveals the
behind-thescenes madness that goes into getting the rich and
famous what they want, and shares some great insider
knowledge on how to get access to the unattainable without
making the concierge, waiters and other service people crazy.
A few of Fazio’s tips include:
• When and how much to palm in tips
• How to get a seat or ticket to the hottest thing in town
• How to avoid being labeled a rube the minute you walk
through the door
• How you can become your favorite store or restaurant’s
most beloved customer
• And much more
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