Robert Spector
Robert Spector is author of The Nordstrom Way, The Nordstrom Way to Customer Service Excellence, Amazon. Com: Get Big Fast, and Category Killers. He has appeared on C NN, C NBC, ABC, Fox News, PBS, Bloomberg Business, NPR’s Marketplace Report, and numerous other radio shows, and has written on business for the Wall Street Journal and USA Today. He lives in Seattle.
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Series
Books:The Mom & Pop Store, September 2009
Hardcover
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